Aquarium helps grow case levels and controls overheads at Farley Dwek
Legal experts Farley Dwek LLP Solicitors specialise in personal injury law.
Founded by former Rowe Cohen partners Andrew Farley and Jonathan Dwek, the firm provides renowned service that’s both professional and personal.
As a start-up, Farley Dwek faced a tough dilemma. They understood the need for a good case management system to reach the case levels required for profitability. They also knew heavy upfront IT investment would take funding away from marketing and business development activities. Enter Aquarium.
As a software-as-a-service (SaaS) solution, Aquarium is not installed and run on-site like traditional systems. The solution is delivered via a secure web connection over the internet. Expensive hardware, software and support services are not needed. The weekly pay-as-yougo model offers significant cash flow advantages for a firm in start-up phase. Aquarium Software provided a fully implemented service for Farley Dwek in three stages. Firstly, the letters in support of their RTA, EL and PL flows were tailored to their needs.
Secondly, a workflow was created that ensured cases were prosecuted in a timely, effective and efficient manner. Thirdly came on-demand reports providing key management information on fee earner productivity and overall practice and performance.
“We looked at other software in the marketplace, but we liked Aquarium the best, particularly the idea of being able to control and manipulate the system according to our needs.
The fact that no IT department was required, which is very expensive, was another advantage. It’s relatively inexpensive, simple, quick, efficient, and most importantly flexible to our exact needs. Aquarium allows us total control of cases and documents and saves hugely on cost. There are no hidden extras, it can be tailored to our needs and has management reporting systems which are very important to us. Plus, I don’t have to wait for things to get done. If I want to send a letter, I can create it myself and send it. It’s all internet-based, so there are no hardware hassles. I can access any document I want, at any stage of the process, at any time of the day, from anywhere in the world. And, there’s even a support team at Aquarium helping us to make changes for no extra charge. No heavy upfront cost. That’s been a huge benefit for us.
We’ve been able to grow the firm without taking money from vital tasks like marketing. The results have been impressive.”
Jonathan Dwek - Partner, Farley Dwek
Farley Dwek LLP reaped a number of benefits as a result of using Aquarium’s claims management software. IT costs were kept to a minimum, since no specialised IT department, hardware or additional software was required. Routine maintenance was carried out by Aquarium, and product customisation was easily handled by the user. Also, the simple step-by-step process enabled new users to get up to speed quickly, while tool flexibility allowed power users to tailor the system to their needs.
All this resulted in increased profits for Farley Dwek. The intelligent workflow meant that a higher number of cases were processed more efficiently, without having to increase staffing levels. In addition, management reporting flagged any concerns, facilitating swift remedial action. Results have been reflected in customer satisfaction and profitability.
Mark Colonnese - Sales & Marketing Director, Aquarium Software
126a Ashley Road,
Hale, Cheshire, WA14 2UN, UK
+44 (0)161 927 5620